Privacy Policy

This Privacy Policy explains how Friendly ("Friendly", "App", "we", "our") collects, stores, processes, and protects personal information. We are fully committed to safeguarding the privacy of all users ("Users", "you") who use the app.

1. User's Explicit Consent

By downloading and using this app, you acknowledge that you have fully read, understood, and agreed to this Privacy Policy. If you do not agree with these terms, please stop using the app immediately.

2. Information We Collect & Device Permissions

To provide seamless calling services, we collect the following information:

• Account Registration & Profile Data: Full Name / Display Name, Phone Number, Gender, Date of Birth (must be 18+), Profile Picture (Avatar), and Email Address.
• Critical Device Permissions:
  • Microphone (RECORD_AUDIO & MODIFY_AUDIO_SETTINGS): Used to transmit your voice during 1-on-1 live voice and video calls. This is protected by our proprietary WebRTC encryption. We never record, listen to, or store your private conversations on our servers.
  • Camera (CAMERA): Used to display your video feed during 1-on-1 video calls. This is encrypted and transmitted in real-time only, and is not stored on servers.
  • Push Notifications (POST_NOTIFICATIONS): Required for incoming call alerts, ring notifications, and sending OTPs.
  • Full-Screen Intent (USE_FULL_SCREEN_INTENT): Helps display the incoming call screen when your phone is locked.
• Financial Transactions: Recharges made within the app are securely processed through RBI-approved payment gateways (Google Play Billing, Razorpay, UPI). Credit card numbers and CVVs are not stored on our servers.
• Technical Telemetry: Device model, OS version, IP address, and crash logs are collected to monitor and improve app performance.

3. Purpose and Use of Information

Collected information is used for the following lawful purposes:

• To provide 1-on-1 voice and HD video calling services.
• To manage user accounts, send OTPs, process recharge payments, and provide customer support.
• To enforce our terms and guidelines, investigate complaints, and ensure platform safety.
• To comply with applicable Indian and regional legal regulations.

4. Confidentiality & Zero-Recording Policy

• Zero Server Recording: Voice and video calls are transmitted directly between users via end-to-end encryption. We do not record any audio or video calls on our servers.
• Anti-Screen Capture (FLAG_SECURE): Screenshots and third-party screen recordings are restricted within the app to protect user privacy and security.

5. Data Retention & Account Deletion

Users have the full right to delete their account and personal data at any time:

6. Children's Privacy (18+)

This app is designed exclusively for mature individuals aged 18 and above. We do not knowingly collect any personal data from individuals under 18 years of age.

7. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are: